How customers opt in to text messages

ARCS Parking sends a parking ticket or a payment receipt by text message, only when the customer asks for one. This page documents that consent process end to end.

Opt-in method: web form. Consent is collected through an on-screen web form. That form is presented on the touchscreen of our payment kiosks rather than in a browser on the customer's own phone, because the customer is standing at the equipment at the moment of the transaction. It is the same thing in every other respect: the customer reads the on-screen disclosure, makes a selection, and types their mobile number into an on-screen field. The screenshots below are that form.

Program: ARCS Parking — parking tickets and receipts
Operated by: Access Control Group Inc.
Scope: This number sends only the kiosk ticket and receipt messages described on this page. It is not used for marketing, for promotional messaging, or by any other system.
Message type: Transactional. One message per parking transaction.
Frequency: Only when a customer selects “Text” at the kiosk. Typically one message on entry and one on exit. No recurring, promotional or marketing messages are ever sent.
Cost: Message and data rates may apply.

Consent to messaging is never required to use our service

No text message is ever sent unless the customer presses “Text” on the kiosk. That button is the one and only opt-in. “Print” and “No Receipt” sit beside it and are always available.

Nothing about the parking service — entry, exit, pricing, payment or proof of payment — is withheld from, or made more expensive for, a customer who declines text messages. A customer who never presses “Text” parks exactly as any other customer does, at the same price, and receives a printed receipt at no cost. We offer no discount, credit or benefit in exchange for agreeing to receive texts.

Where a phone number is used to enter a facility, it is an access credential, not consent to messaging. Some of our sites are equipped for phone-number entry rather than printed tickets. At those sites the number opens the gate and identifies the parking session, exactly as a ticket number would. It is held for access control and billing only, and it is never messaged unless the customer separately presses “Text” at the kiosk.

Where the opt-in happens

The web form is displayed on the kiosk touchscreen in the parking facility, at the moment of the transaction. It is not hosted on a public marketing page, because the message being offered is the receipt for the transaction the customer is completing right then, standing at the machine. There is no mailing list and no separate subscription page — the form exists only at the point of sale.

Every customer is presented with three choices and must actively pick one. Nothing is pre-selected. A customer who chooses “Print” or “No Receipt” is never sent a message, and if we do not already hold their number it is never requested.

Whatever the customer chooses, the parking transaction completes identically. A printed receipt is always available at no cost, so declining messages costs the customer nothing and withholds nothing from them.

How a customer enters the facility

Our sites are equipped differently. In every case, no message is sent unless the customer presses “Text”:

Printed ticket. The customer takes a ticket on entry. No phone number is captured at any point. If they later want their receipt by text, pressing “Text” prompts them to type their number; otherwise no number is ever requested.
Phone-number entry. At sites equipped this way, the customer enters their mobile number to open the gate. The number is the access credential and the parking-session identifier, in place of a ticket number. It is used for access control and billing. Providing it is not consent to messaging, and no message is sent to it unless the customer presses “Text” at the kiosk.

Whichever way a customer entered, the kiosk presents the same three choices at the end of the transaction, and a printed receipt is always available at no cost.

Step by step

The customer arrives at the kiosk. On entry they either enter their phone number as their credential, or pull a printed ticket. On exit they pay for their stay.
The kiosk asks how they want their ticket or receipt. The screen shows the transaction details and three buttons: Text, Print and No Receipt. The disclosure “Message and data rates may apply” is displayed on this screen, before any selection is made.
Pressing “Text” is the opt-in. This is a deliberate, optional action and it is the only path that results in a message being sent. Holding a customer's number, on its own, never results in a message.
The number is confirmed. If the customer entered using a phone number, that number is used. If they pulled a printed ticket, they type their mobile number on the kiosk keypad now.
One message is sent containing a link to that ticket or receipt. Nothing further is sent unless the customer parks again and presses “Text” again.

The key point for compliance: a phone number held for parking-session identification is never messaged on that basis alone. The customer must press “Text” on the kiosk, with “Print” and “No Receipt” equally available, before any message is generated.

The on-screen form

These are photographs of the live equipment showing the web form as the customer sees it. Screen one is the selection step; screen three is the field where the customer types their mobile number.

Parking kiosk entry screen asking how the customer would like to receive their ticket, with Text, Print and No Receipt buttons — **Form, step 1 — entry kiosk.** “Please select how would you like to receive your ticket?” The transaction details are shown, the rates disclaimer appears above the buttons, and the customer chooses **Text**, **Print** or **No Receipt**.

Parking kiosk exit screen showing the paid receipt with Print, Text and No Receipt buttons — **Form, step 1 — exit kiosk.** After payment, the completed receipt is displayed with the same three choices and the same rates disclaimer.

Parking kiosk keypad screen reading Enter Your Phone Number, with a numeric keypad and Enter, Clear and Back buttons — **Form, step 2 — number field.** Shown only after the customer has pressed “Text” on the previous screen, where the rates disclosure was displayed. The customer types their own mobile number. A **Back** button is available throughout, so they can leave without providing a number and still take a printed receipt. Customers who entered the facility using their phone number do not see this screen, as their number is already associated with the parking session.

Wording shown on the form

The form displays:

“Please select how would you like to receive your ticket?”

“Disclaimer: Message and data rates may apply”

Buttons: Text | Print | No Receipt

Sample messages

Ticket, sent on entry

ARCS Parking: Your parking ticket is ready. View it at https://arcsgo.com/t/<ticket-id> Msg&data rates may apply. Reply STOP to opt out, HELP for help.

Receipt, sent on exit after payment

ARCS Parking: Thank you. Your receipt for $30.00 is at https://arcsgo.com/r/<receipt-id> Msg&data rates may apply. Reply STOP to opt out, HELP for help.

How customers stop messages, and how they get help

A customer receives a message only when they ask for one at the kiosk, so there is nothing to unsubscribe from between visits. Standard keywords are nonetheless honoured on our number at all times.

Stopping messages

Replying STOP to any message opts that number out immediately and automatically. No further messages can be sent to it. This is enforced at the carrier and messaging-platform level, so it takes effect at once and does not depend on anyone at our end acting on it.

A customer may also ask any attendant on site, or contact us using the details below, and we will block their number.

Getting help

Every message we send carries our support email and telephone number, so a customer always has a direct route to a person without needing to look anything up. Replying HELP is also supported. Support requests reach us at:

ACGSupport@acgprotect.com
601-939-9295, during the hours shown below

Because these are one-time transactional receipts rather than a recurring programme, help requests are rare and are answered by our support team directly.

What we do with the number

Where a number was used to enter the facility, it identifies the parking session — the equivalent of a ticket number.
It is used to send a message only for the transaction the customer pressed “Text” for.
It is never sold, rented or shared for marketing.
It is never added to a marketing list, and no promotional message is ever sent to it.
Handling is described in our Privacy Policy.

Company: Access Control Group Inc.
Email: ACGSupport@acgprotect.com
Phone: 601-939-9295
Address: 125 Paul Truitt Lane
Pearl, MS 39208
Hours: Monday to Friday, 8:00am - 5:00pm Central Time

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